What is Apple Store Online's return policy?
Apple Store Online allows you to return the item you ordered within 14 days of the date of purchase.
Is the iPhone locked if I buy it from Apple Store Online?
No, it’s not locked. You can use it with any network. But if you choose an AT&T payment plan, it will be locked to AT&T.
Can I use my iPhone with eSIM?
Yes! If you bought an iPhone XS, XR, or a newer model in the US, you can use it with eSIM in over 100 countries. Just check with your carrier to make sure they support eSIM.
What if I forget my Apple Store Online password?
You can reset it at "iForgot". For your safety, Apple Store Online can’t reset it for you. And remember, never share your password with anyone to keep your account and credit card safe.
How do I return the product which I bought from Apple Store Online?
Just sign in to your order page with your Apple Store Online ID. Find the item you want to return, click "Start a Return", thenclick "Get Started". Choose what you want to send back and click "Initiate Your Return".
What does the Apple Store Online Store app do?
The Apple Store Online Store app lets you shop for iPhones, iPads, Macs, Apple Watches, and accessories right from your phone. You can even trade in your old iPhone for a new one.
What if I need help using the Apple Store Online Store app?
Go to the Apple Store Online Store Support site. You’ll find help any time, day or night.
How do I track my Apple Store Online order?
Apple Store Online will email you when your item ships. The email has the delivery date, carrier name, and a tracking number if available. You can also track it from your order page by clicking "Track Shipment".
Can I cancel my Apple Store Online order?
Yes, if it hasn’t shipped yet. Just go to your order page, pick the item, and click Cancel Item. You won’t be charged if it hasn’t been billed yet. If you already paid, Apple Store Online will start your refund right away.
Is delivery free when I order from Apple Store Online online?
Yes, standard delivery is free. If you want it faster or more convenient, you can pay extra. You’ll see your delivery options at checkout.